Frequently Asked Questions
Expert assistance for your Serge Lutens experience.
What are your shipping methods and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
How do I return a perfume or beauty product?
Products must be returned in their original, unopened packaging within 30 days of purchase. Due to hygiene and safety regulations, we cannot accept returns on items that have been sprayed or used.
Are your fragrances authentic and direct from the house?
Yes, all products sold on our official e-commerce store are 100% authentic Serge Lutens creations, shipped directly from our controlled distribution centers.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal and Apple Pay.
Do you provide samples with orders?
To help you discover our olfactory world, we include complimentary samples with every fragrance order, subject to availability at the time of dispatch.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.